FAQs

Frequently Asked Questions and Answers

Question 1: How to purchase your product?
Answer: You can browse our products on our website and place your order through the online shopping cart. Select the product you like, choose the specifications and quantity, and then follow the payment instructions to complete the purchase process.

Question 2: Do you accept international shipping?
Answer: Yes, we provide cross-border e-commerce services and accept international shipping. During the checkout process you can select your destination country and calculate shipping costs. Please note that international shipping may be subject to additional duties or taxes, which are the buyer’s responsibility.

Question 3: Does your product have a warranty?
Answer: Yes, most of our products come with warranty service. The warranty period is product-specific and usually begins on the date of purchase. Please keep your proof of purchase in case you need to make a warranty claim.

Question 4: How to make returns and refunds?
Answer: If you are not satisfied with the product you purchased or need to return it, please contact our customer service team within 30 days of receiving the item. We will guide you on the return operation and handle the refund after confirming that the return meets the conditions.

Question 5: Can I exchange the product in my order?
Answer: If you would like to exchange a product in your order, please contact our customer service team within 30 days of receiving the item. We will do our best to assist you in replacing the product you require, provided that the product remains unused, in good condition, and complies with the return and exchange policy.

Question 6: How to contact the customer service team?
Answer: You can contact our customer service team via:
Communicate directly with our customer service representatives via the live chat tool on the website.
Send an email to the customer service email address [email protected] we provide, and we will respond to your inquiry as soon as possible.

Question 7: Do you provide customized services?
Answer: We currently do not provide customized services. Our products are carefully selected in terms of specifications, sizes and designs to suit the needs of most of our customers.

Question 8: Do your products meet safety standards?
Answer: Yes, our products comply with relevant safety standards and quality requirements. We work with reliable suppliers to ensure the quality and safety of the products we sell.

Question 9: Can I change the shipping address after receiving the item?
Answer: To ensure timely delivery, please carefully confirm the accuracy of the shipping address before placing an order. If you need to change your shipping address, please contact our customer service team as soon as possible. We will do our best to assist you in changing your address, but please understand that there may be restrictions on changing your address after the item has been shipped.

Question 10: Can I view the detailed specifications and pictures of the product on the website?
Answer: Of course! Detailed descriptions, specifications and clear pictures of each product are provided on our website. You can browse products in different categories and click on a specific product to see details. If you have further questions about a product, please feel free to contact our customer service team.

Question 11: Do you accept wholesale orders?
Answer: Yes, we welcome wholesale orders. If you are interested in purchasing large quantities of products or establishing a long-term relationship with us, please contact our wholesale department. We will provide corresponding support and customized quotation.

Hope the above information can meet your needs. If you have any additional questions or need further assistance, please feel free to contact us at [email protected]. We look forward to providing you with quality products and services!